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  1. Could the Coronavirus infect the software of my vehicle? How do I disinfect my Infotainment system?

    The Corona Virus is not an IT issue and there is no risk to your vehicles software or infotainment system.  Date Updated: 20/04/2020

  2. COVID-19 Are workshops open for all customers?

    Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 01/05/2020

  3. Are workshops open for all customers?

    Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 27/04/2020

  4. COVID-19 If I'm too late to have my vehicle checked for its mandatory maintenance, will my warranty be extended?

    There is an override deployed due to COVID-19 and we will extend the Service Schedule by up to 3 months / 1800 miles.  Providing you meet this extended service schedule your warranty is not... Date Updated: 14/05/2020

  5. COVID-19 - COC (Certificate of Conformity)

    Updated Due to the current circumstances with COVID-19, we are unable to produce or supply any Certificates of Conformity or Statements of Compliance. This decision has not been taken lightly and will be... Date Updated: 08/06/2020

  6. What to do if the message "insufficient space"appears during the map update?

    Touch screen SMEG/SMEG+ (Magneti Marelli) If there is no space available to update a map, the customer can delete a country (or a group of countries) to free space. eMyWay (RT6-Magneti Marelli) If... Date Updated: 04/02/2020

  7. What is a Statement of Compliance (SOC)?

    A Statement of Compliance is required for vehicles which do not have acceptable Type Approval or which have been converted and therefore need to be approved using IVA (Individual Vehicle Approval)... Date Updated: 16/04/2020

  8. What is the DS ConnectedCAM and its DS ConnectedCAM ™ App?

    The DS ConnectedCAM is a connected camera located just behind the interior mirror. It records what you see outside of the vehicle in front of you. It has a 120 ° wide angle, full HD, 2 million... Date Updated: 12/05/2020

  9. COVID-19 What types of maintenance can be done in my workshop during the quarantine period?

    All of them. We can do all the usual maintenance, repairs etc. However, we will prioritise depending on the urgency. Date Updated: 20/04/2020

  10. For my Certificate of Conformity application, can I provide copies of the required documents, or do they need to be originals?

    We're happy to work with copies of the documents as long as they are legible! Date Updated: 04/02/2020
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Private & Motability Scheme customers

0800 877 8455

Fleet customers

0247 688 4871

Opening hours

Monday–Friday

9am – 3pm.

Please note that our Customer Care team is in the process of being re-located. Every endeavour is being made to maintain the best service possible during this time. However there is the possibility of some disruption to our normal service levels during this period for which we apologise in advance. Should you have any difficulty making contact by phone at any time, please contact us by Ask a Question online which is always available.