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  1. How do I contact DS Customer Care?

      BY ONLINE FORM:           Please complete the Ask a Question online form available on the website    here . To help speed up our... Date Updated: 04/03/2020

  2. Are workshops open for all customers?

    New Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 31/03/2020

  3. COVID-19 Are workshops open for all customers?

    New Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 07/04/2020

  4. Can I drive with an empty AdBlue tank?

    No. If the tank runs out the vehicle can’t be restarted after the engine has been switched off. To enable the engine to restart a minimum of 3.8 litres of AdBlue® must be added. Date Updated: 03/02/2020

  5. What does the certificate of conformity (COC) cost?

    The cost of this certificate is £200. To obtain this document, please click the 'Ask A Question' tab above. Select the contact reason 'Vehicle documentation'. Fill out the information boxes with your... Date Updated: 03/02/2020

  6. Why should I get my timing belt checked?

    You should get your timing belt checked: To avoid expensive repair costs: if your timing belt breaks, your engine’s moving parts could collide, causing significant damage or possibly leading to a... Date Updated: 03/02/2020

  7. What is the FAP system?

    A Diesel Particulate Filter (FAP) is an element in the vehicle’s exhaust system. It traps “soot” particles created during the normal operation of the diesel engine. The filter is made up of a ceramic... Date Updated: 03/02/2020

  8. What are the main functions of the 7" touchscreen?

    The main functions of the 7" touchscreen are Bluetooth, audio (radio/USB/audio streaming), reversing camera (option according to the trim level), trip computer (monitoring of fuel consumption, route... Date Updated: 04/02/2020

  9. I have a problem while downloading my multimedia system’s mapping and / or software update.

    To start, make sure that you disable the pop-up blocker of your Internet browser, so as not to prevent the start of the mapping update download . Indeed, if you can not find the update file on your... Date Updated: 30/01/2020

  10. How do I obtain a certificate of conformity (COC) for a vehicle under 10 years old, if I wish to import my vehicle to the UK?

    To obtain this document, please click the 'Ask A Question' tab above. Select the contact reason 'Vehicle documentation'. Fill out the information boxes with your name, address and contact telephone... Date Updated: 03/02/2020
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Private & Motability Scheme customers

0800 877 8455

Fleet customers

0247 688 4871

Opening hours

Monday–Friday

9am – 3pm.

Please note that our Customer Care team is in the process of being re-located. Every endeavour is being made to maintain the best service possible during this time. However there is the possibility of some disruption to our normal service levels during this period for which we apologise in advance. Should you have any difficulty making contact by phone at any time, please contact us by Ask a Question online which is always available.