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  1. How do I connect to the "Wi-Fi On Board"?

    For the "Wi-Fi Connection Sharing" function, otherwise called "Wi-Fi On Board", the password is to be chosen by the user, by clicking on the pencil icon (see below) ) => you should therefore enter... Date Updated: 21/07/2020

  2. How is the MirrorScreen connection made between my smartphone and the vehicle?

    Subject to the availability of a compatible smartphone, the MirrorScreen connection is made via the USB cable provided with your smartphone. Depending on the version or vehicle equipment, you can... Date Updated: 13/08/2020

  3. COVID-19 - COC (Certificate of Conformity)

    Due to the current circumstances with COVID-19, we are unable to produce or supply any Certificates of Conformity or Statements of Compliance. This decision has not been taken lightly and will be... Date Updated: 21/07/2020

  4. Could the Coronavirus infect the software of my vehicle? How do I disinfect my Infotainment system?

    The Corona Virus is not an IT issue and there is no risk to your vehicles software or infotainment system.  Date Updated: 21/07/2020

  5. What is MirrorScreen?

    The Mirror Screen function allows you to find the compatible features and applications of your smartphone on your vehicle's touch screen, while listening to the radio (or any other media source). The... Date Updated: 13/08/2020

  6. Are workshops open for all customers?

    Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 27/04/2020

  7. How to connect and use the DS ConnectedCAM ™?

    The connection to the DS ConnectedCAM ™ must be done to use the service, so you must pair your phone to your camera when using the application for the first time. Pairing should be done only once. To... Date Updated: 21/07/2020

  8. My vehicle is due a service very soon. The current Coronavirus situation is an extraordinary circumstance, and I don't want to/ I cannot leave the house. Could you extend the time frame in which I need to have my vehicle serviced?

    The tolerance on service intervals will be increased during the period of COVID-19. The service interval can be postponed up to 3 months/1,800 miles after the recommendation of the maintenance... Date Updated: 21/07/2020

  9. COVID-19 What types of maintenance can be done in my workshop during the quarantine period?

    All of them. We can do all the usual maintenance, repairs etc. However, we will prioritise depending on the urgency. Date Updated: 21/07/2020

  10. What is the DS ConnectedCAM and its DS ConnectedCAM ™ App?

    The DS ConnectedCAM is a connected camera located just behind the interior mirror. It records what you see outside of the vehicle in front of you. It has a 120 ° wide angle, full HD, 2 million... Date Updated: 21/07/2020
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Private & Motability Scheme customers

0800 877 8455

Fleet customers

0247 688 4871

Opening hours

Monday–Friday

8am – 6pm.

Please note that our Customer Care team is in the process of being re-located. Every endeavour is being made to maintain the best service possible during this time. However there is the possibility of some disruption to our normal service levels during this period for which we apologise in advance. Should you have any difficulty making contact by phone at any time, please contact us by Ask a Question online which is always available.